Alain Jolicoeur reported the results of the CBSA investigation.
- No one from the CBSA has spoken to Dziekanski's family since the death, or offered an apology.
- No one will be disciplined, because the investigation found no wrongdoing.
- 30 officers were on shift at the time, but no one could find Dziekanski when a family call came through asking for his whereabouts, because they assumed he would be in the secondary investigation area.
- When the call came, no one checked to see that he had actually passed through primary investigation three hours earlier, even though that information should have been available.
- CBSA lost track of Dziekanski for more than six hours. According to a timeline issued by CBSA, Dziekanski arrived at 3:20 p.m., passed primary inspection at 4:09 p.m. and wasn't again identified until 10:40 p.m., when he tried to exit the CBSA hall.
I suppose the conclusion is the CBSA processes are busted if in spite of the individuals' best efforts a man died on their watch.
Here's the recommendations by the CBSA to remedy the system.
- more cameras,
- improved interpreter services
- the option of more patrols and security checks within the CBSA secure area at Vancouver International Airport.
- people referred for further examinations will report to the secondary examination area within a "reasonable amount of time,"
- stepped-up patrols and better communication between travellers and those awaiting their arrival.